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TERMS & CONDITIONS

 

Welcome to the Lohongka.com.my website (the "website"). By accessing this website you agree to these terms and conditions (the "Terms"). If you do not agree to them you are not to continue to use this website. Lohongka.com.my is an online service of Lo Hong Ka Sdn. Bhd ( “Lohongka.com.my"/"we"/"our"/"us") provided solely for your personal use for the sale of our health and beauty products ("Items"/”Products”).

We have ensure that the Items/Products on our website are shown as accurately as possible.

Before placing an order please read through these Terms.

 

REGISTRATION

To use some of the services or features made available to you on this website, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customerservices@lohongka.com. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify Lo Hong Ka immediately of any breach of security or unauthorized use of your account. You may amend and update your personal profile anytime when you login.

 

ELIGIBILITY TO PURCHASE

In order to make purchases on the website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The website is available only to individuals and others who meet the Lo Hong Ka terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Lo Hong Ka, whose applications are acceptable to Lo Hong Ka and who have authorized Lo Hong Ka to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Beauty and health products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Lo Hong Ka reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Lo Hong Ka feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

 

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Lo Hong Ka offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for stocks from our distribution unit. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once the stock has been delivered to Lo Hong Ka. Lo Hong Ka will only take Advance Purchase orders for stock that has been scheduled for delivery by our distribution unit. Your rights regarding Advance Purchase are the same as those for any other purchase at Lo Hong Ka. Alternatively, you may simply choose to leave your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the website for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the website. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. Lo Hong Ka Bird’s Nest is pure bird’s nest produced fresh in it’s highest quality and has neither preservatives nor additives. If you purchase more than 1 unit of Bird’s Nest Concentrate Series, please request for vouchers instead of receiving the products all at once (if more than 1 unit) to ensure the excellent quality and freshness of our bird’s nest. The vouchers can be redeemed at any of our outlets so that you always get good quality bird’s nest. The failure to do so will not entitle you to an exchange or refund.

 

PRICING POLICY

  • Our shipping is only available at Malaysia (East and West Malaysia). For International Delivery, we have the right to reject or accept the orders according to different deliver destination and situation.

  • Orders for items that are in stock are usually shipped within 3 working days (excluding Saturday and Sunday) Please allow 2-5 working days for the delivery. We will only dispatch your order once we had received the acknowledgement of payment from your good self. The delivery date may differ from the estimated transit time.

  • Our Delivery Charges are based on gross weight of the parcel (Included the combination of product, tag, bubble bag, packaging box, or paper bag). The prices of the above calculation are subject to additional 5% service Tax and 15% Security and fuel surcharge.

  • Prices shown on the website is in Malaysian Ringgit. Customers purchasing from another country might incur relevant import duty and tax. As you will be paying for the relevant import duty and tax upon receiving your delivery, these costs are not included in the final purchase price. Customers purchasing from Malaysia will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from the respected import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you are not a Malaysian customer or are not using a local bank for your payment, the final price will be calculated in accordance with the applicable exchange rate. Prices are subject to change without prior notice or obligations.

 

MAKING A PURCHASE

Once you have placed your order, we will send you an email acknowledging the exact details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. The contract between you and Lo Hong Ka will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Kuala Lumpur, Malaysia and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Consequently, Lo Hong Ka does not allow orders to be processed over the phone. We regret to inform you that anyone who is a Lo Hong Ka Classic and Platinum member will not be able to enjoy his or her benefits for online shopping.

 

PAYMENT

Payment can be made by Visa, MasterCard and selected Debit Cards (according to your bank). Payment will be debited and cleared from your account upon dispatch of your order by Lo Hong Ka. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Lo Hong Ka Sdn Bhd, we will not be liable for any delay or non-delivery. We take reasonable care to make our website secure. All credit/debit card transactions on this site are processed using iPay88, a secure online payment gateway that encrypts your card details in a secure host environment. Although you are a registered Lo Hong Ka user, your credit/debit card details will not be stored on our systems. Only your basic contact details will be stored so that Lo Hong Ka can reply to your inquiries, provide you with requested products and services, set up your member account and to contact you regarding new products and services. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

 

DELIVERY

Lo Hong Ka does not insure each purchase during the time it is in transit until it is delivered to your specified delivery address. As Lohongka.com.my online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped, at which point responsibility for your purchased goods passes to you. If you are not the receiver, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Lo Hong Ka, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 3 working days upon confirmation of order (excluding Saturday and Sunday). Please allow 2-5 working days for the delivery.. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Lo Hong Ka is not responsible for any delays caused by destination customs clearance processes.

 

RETURNS AND EXCHANGES

  • Due to the item being purchased from Lo Hong Ka are health and beauty products for oral consumption, orders placed and paid for cannot be cancelled. Lo Hong Ka can only ensure the freshness and quality of our products when it is distributed from our side. Once it has been in your possession, it can no longer be returned due to safety reasons. Furthermore, Lo Hong Ka will not issue any form of refund/exchange or attend to cancellation of orders. Please make sure that when you purchase the item, you are genuinely interested in owning the product.

  • As mentioned above, Lo Hong Ka Bird’s Nest is pure bird’s nest produced fresh in it’s highest quality and has neither preservatives nor additives. If you purchase more than 1 unit of Bird’s Nest Concentrate Series, please request for vouchers instead of receiving the products all at once (if more than 1 unit) to ensure the excellent quality and freshness of our bird’s nest. The vouchers can be redeemed at any of our outlets so that you always get good quality bird’s nest. The failure to do so will not entitle you to an exchange or refund.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of our website and its contents grants no rights to you in relation to any trademarks, designs,copyright, and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Lo Hong Ka Software and all HTML and other code contained in this website. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the contents only as expressly authorized by Lo Hong Ka and/or its third party licensors. Any reproduction or redistribution of the above listed contents is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is prohibited.

 

CONTACT US

If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email us customerservices@lohongka.com or please call 1300-88-3322

 

CONTENTS

In addition to the Intellectual property rights mentioned above, "contents" is defined as any graphics, photographs, including all image rights, sounds, music, video or text on this website. Lo Hong Ka tries to ensure that the information on this site is updated and complete. Lo Hong Ka does not promise that the contents are accurate or error-free. Lo Hong Ka may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of lohongka.com.my websites after any such amendments signifies your acceptance thereof. Lo Hong Ka does not promise that the functional aspects of this website will be error free or that this website or the server that makes it available are free of viruses or other harmful components. We always advise that all users of the Internet ensure they have up to date virus checking software installed. If you have a complaint about any posts please mail customerservices@lohongka.com.

 

NO COMMERCIAL USE

This website is for your personal non-commercial use only. You are not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any of its contents, software, products, or services. You are not to use this website, or any of its contents, to promote any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

 

GENERAL

  • You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violation, we may deny you access to this website on a temporary or permanent basis.

  • Furthermore, you acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Lo Hong Ka as a result of t your use of this website. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Lo Hong Ka and we shall not be liable for any representation, act, or omission on your part.

 

THIRD PARTY LINKS

We may include hyperlinks on this Site to other websites or resources operated by parties other than Lo Hong Ka, including advertisers. Lo Hong Ka has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

 

LIMITATIONS ON LIABILITY

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

 

COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us Lo Hong Ka harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

 

NO WAIVER

  • If you breach, and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach.

  • By using this site you agree to comply with, and be bound by the above Terms.
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